Accessibility Commitment
Birchway Niagara is committed to providing an accessible environment for all clients, staff, volunteers, and members of the public we serve. We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its associated regulations, including the Integrated Accessibility Standards Regulation (IASR).
View Birchway Niagara’s Accessibility Compliance Report
Our Commitment
Birchway Niagara strives to:
- Identify, remove, and prevent barriers to accessibility for people with disabilities
- Provide goods, services, and facilities in a way that respects the dignity and independence of people with disabilities
- Train staff, volunteers, and contractors on accessible customer service and their responsibilities under the AODA
- Provide accessible formats and communication supports upon request, in a timely manner and at no additional cost
Accessible Feedback
We welcome feedback on how we provide accessible services. Feedback can be submitted by:
- Email: info@birchway.ca
- Phone: 905-356-3933 Ext 288
- By mail: 8903 McLeod Rd. Niagara Falls, ON L2H 3S6
If you would like to provide feedback in person, please contact us in advance to arrange a time to attend the shelter.
We will acknowledge feedback within five (5) business days and provide accessible formats for feedback processes upon request.
Multi-Year Accessibility Plan
Birchway Niagara's Multi-Year Accessibility Plan outlines our strategy to prevent and remove barriers to accessibility and meet the requirements of the AODA. This plan is reviewed and updated at least once every five years, with annual status updates.
View Birchway Niagara’s Multi-Year Accessibility Plan
Questions
For questions about this statement or our accessibility policies, please contact us through info@birchway.ca.